Maintenance & Support
Keep your software healthy, secure, and evolving — without burning out your core team on maintenance.
Ongoing — minimum 3-month initial commitment
Typical timeline
100%
IP ownership to you
30 days
Post-delivery support
The Problem
Why Most Software Projects Miss the Mark
The problem isn't the technology — it's misaligned expectations, hidden scope creep, and code that ships but can't be maintained.
How CodeAir Solves It
With Maintenance & Support, we set expectations before we start. You get weekly demos, clear scope management, and code your team can own forever.
Vague project scopes that grow mid-build and blow past budget.
Offshore agencies that deliver working software but code your team can't maintain.
Missing tests and documentation that make every future change risky.
Lack of transparency during development — progress reports replace actual demos.
Our Approach
How We Deliver This Service
Onboarding & Audit
Codebase review, infrastructure assessment, monitoring setup, and knowledge transfer from your team.
Stabilization
Address any immediate risks — outdated dependencies, missing monitoring, known bugs — to establish a stable baseline.
Ongoing Maintenance
Regular cycles of monitoring, triage, patching, and small improvements with monthly reporting.
Ready to Get Started with Maintenance & Support?
We scope within 48 hours. No commitment required for the initial consultation.
Capabilities
What's Included in Maintenance & Support
24/7 critical issue monitoring
A core deliverable of our Maintenance & Support service — engineered to production standards.
Defined SLA response times
A core deliverable of our Maintenance & Support service — engineered to production standards.
Security patch management
A core deliverable of our Maintenance & Support service — engineered to production standards.
Dependency updates & audits
A core deliverable of our Maintenance & Support service — engineered to production standards.
Performance monitoring
A core deliverable of our Maintenance & Support service — engineered to production standards.
Bug fix triage & resolution
A core deliverable of our Maintenance & Support service — engineered to production standards.
Our Approach
How We Approach Maintenance & Support
Production software needs ongoing attention — dependency updates, security patches, performance monitoring, bug fixes, and small feature requests that accumulate into a significant backlog if left unattended. We offer maintenance retainers that handle this operational burden so your core team can focus on new feature development.
Our maintenance SLAs include defined response times for critical issues, proactive monitoring with alerting before customers notice problems, regular dependency audits and security patch cycles, and a managed backlog for small improvements.
For clients we built the original system for, we have full context from day one. For inherited systems, we do a thorough codebase and infrastructure audit as part of onboarding so we're not learning the system during a production incident.
Engagement Details
Pricing & Timeline
Pricing Model
Monthly retainer based on system complexity and SLA tier. Includes monitoring infrastructure and reporting.
Typical Timeline
Ongoing — minimum 3-month initial commitment
Ideal For
Built For Teams Like Yours
Engagement Models
Three Engagement Models. One Delivery Standard.
Fixed-Scope Project
Best for: Defined deliverables
Clear scope, fixed timeline, fixed cost. Ideal when you know exactly what you need and want predictable delivery.
Sprint Retainer
Best for: Ongoing development
A monthly block of engineering capacity. You direct the roadmap, we ship the features. Scales up or down monthly.
Team Extension
Best for: Scaling your team
Senior engineers embedded in your team. You keep full roadmap control while we handle execution.
Why CodeAir
Why Choose CodeAir?
No Over-Engineering
We build what you need, not what looks impressive in a tech talk. Pragmatic decisions over trendy patterns.
Predictable Delivery
We scope before we start. If something changes mid-project, we tell you immediately — not at the deadline.
Codebase You Can Own
Clean, documented, tested code. Your internal team can take it over without a six-month onboarding.
Senior Engineers Only
No juniors learning on your budget. Every engineer who works on your project has production experience.
Direct Communication
No account managers or middlemen. You talk directly to the engineers building your product.
IP Fully Yours
Every line of code, every API key, every cloud resource — yours. We hand over everything at project close.
FAQ
Common Questions About Maintenance & Support
For most Maintenance & Support engagements, Ongoing — minimum 3-month initial commitment. We always scope the timeline before we start so you know exactly what to expect.
Monthly retainer based on system complexity and SLA tier. Includes monitoring infrastructure and reporting.
A brief description of what you want to build, your rough timeline, and any technical constraints you know about. We'll gather the rest in the scoping call.
Yes. We integrate with Slack, Jira, Linear, GitHub — whatever your team already uses. We don't force our tooling on you.
We assess the impact on timeline and cost, communicate it clearly, and agree on the adjustment before proceeding. No surprise invoices.
Yes. Every project includes a 30-day support window. We also offer ongoing retainer arrangements for clients who want continued development.
You own 100% of the intellectual property from day one. All code, design assets, API configurations, and deployment setups are transferred directly to you.
We communicate transparently using Slack and daily logs, host weekly progress demos, and give you direct access to development branches.
Yes. You can scale the dedicated resource block up or down with a standard 14-day notice as your development roadmap priorities shift.
We sign mutual NDAs before technical scoping starts. Our engineering environments follow strict security controls (GDPR/SOC 2 and secure IAM variables).
Interested in Maintenance & Support?
Tell us about your project and we'll send a scoped estimate within 24 hours. Honest scope, honest cost, no sales pressure.